Customer Terms of Use

Version 1.0 · Effective Date: 1 April 2026 · Governing Law: Republic of Singapore

SOME AUDACITY Pte. Ltd. · UEN: 202501917D · 31 Boon Tat Street, #02-01, Eagles Center, Singapore 069625 · info@somebakers.com

By creating an account, browsing the platform, placing an order, or otherwise using SOME BAKERS, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

1. About SOME BAKERS

SOME BAKERS is a digital platform operated by SOME AUDACITY Pte. Ltd. that helps customers discover and place orders with independent home bakers in Singapore.

SOME BAKERS acts as a platform and intermediary only. Bakers sell in their own name and on their own behalf. Each Baker is solely responsible for their products, ingredients, allergen disclosures, product descriptions, order fulfilment, and compliance with applicable law.

SOME BAKERS is not the manufacturer, preparer, seller, supplier, caterer, handler, or deliverer of the products listed by Bakers.

Any onboarding check, profile review, trust signal, or badge shown on the platform is for internal platform purposes only and does not amount to inspection, certification, or approval by SOME BAKERS of any Baker, kitchen, or product.

2. Eligibility and Accounts

You must be at least 18 years old to create an account or place an order on SOME BAKERS.
You agree to provide accurate, current, and complete information and to keep your account details up to date.
You are responsible for safeguarding your login credentials and for all activity under your account.
We may suspend or close accounts that contain false information, misuse the platform, or breach these Terms.

3. Browsing and Ordering

SOME BAKERS allows you to browse baker profiles, product listings, availability windows, and order options.
All orders are placed with the relevant Baker, not with SOME BAKERS.
Orders may be subject to Baker acceptance, product availability, order lead times, collection windows, payment status, and any other listing-specific conditions.
SOME BAKERS may provide ordering tools, messaging tools, payment workflows, and dispute support, but this does not make SOME BAKERS a seller or party to the underlying sale of food.

4. Product Information, Ingredients & Allergies

Product listings, ingredient descriptions, allergen statements, storage advice, photos, and other food information are provided by the Baker.
SOME BAKERS does not verify, test, or certify ingredient lists, allergen declarations, dietary suitability, or cross-contact statements.
If you have allergies, food intolerances, dietary restrictions, or medical sensitivities, you should contact the Baker directly before placing an order and make your own assessment as to whether the product is suitable for you.
Products may be prepared in home kitchens that also handle ingredients known to cause hypersensitivity. Even where a Baker provides allergen information, cross-contact risk may still exist.

5. Collection and Delivery

SOME BAKERS does not provide delivery services unless expressly stated otherwise.
Collection or delivery arrangements are made between the Baker and the customer.
Exact collection details, including home addresses where relevant, may be shared only after an order is confirmed and only to the extent reasonably necessary for fulfilment.
SOME BAKERS is not responsible for delays, failed delivery, incorrect handover, or food quality changes caused by transport, late collection, or handling after pickup.

6. Payments

The platform may support one or more payment methods, including direct payment to Bakers or platform-enabled payment processing through a third-party provider.
Where payment is processed through the platform, that functionality may be provided through a third-party payment service provider and may be subject to additional terms, verification, holds, or restrictions.
SOME BAKERS does not guarantee uninterrupted payment functionality, payout timing, or payment processor availability.

7. Refunds and Complaints

Refunds and complaints are primarily the responsibility of the Baker.
Customers should raise complaints within a reasonable time after collection or delivery and provide any supporting information reasonably requested.
SOME BAKERS may, but is not obliged to, assist with communication, evidence gathering, platform-level actions, or payment holds in connection with a complaint or dispute.
Where SOME BAKERS reasonably believes that an order involves non-fulfilment, material misdescription, product safety risk, duplicate payment, fraud, or another significant fairness or safety issue, SOME BAKERS may facilitate or direct a refund, cancellation, credit, or other reasonable remedy.
Perishable, made-to-order, and custom food items are generally not eligible for change-of-mind refunds unless otherwise required by law or expressly offered by the Baker.

8. Acceptable Use

You agree not to:

use SOME BAKERS for unlawful, fraudulent, abusive, or misleading purposes;
submit false complaints, false reviews, or false chargebacks;
harass, threaten, or defame Bakers, customers, or platform staff;
misuse personal data or collection details received through the platform;
interfere with platform security, functionality, or availability; or
scrape or systematically extract platform content without permission.

9. Reviews and User Content

If you post a review, rating, or other content on SOME BAKERS, you confirm that it is honest, lawful, and based on your genuine experience.
You grant SOME BAKERS a non-exclusive, royalty-free licence to host, display, reproduce, and use your submitted content for platform operation, moderation, promotion, and improvement.
We may remove reviews or content that are false, abusive, defamatory, misleading, irrelevant, or otherwise inconsistent with our platform standards.

10. Suspension and Removal

SOME BAKERS may suspend, restrict, or terminate your access to the platform if we reasonably believe this is necessary for legal compliance, fraud prevention, customer safety, platform integrity, dispute handling, or protection of the SOME BAKERS community.

11. Limitation of Liability

To the fullest extent permitted by law, SOME BAKERS provides the platform on an "as is" and "as available" basis.

To the fullest extent permitted by law, SOME BAKERS is not liable for:

the quality, legality, safety, freshness, ingredients, allergen content, or suitability of products sold by Bakers;
any act, omission, negligence, misrepresentation, breach, or misconduct of a Baker, customer, courier, or third party;
any allergic reaction, food intolerance response, illness, injury, or damage arising from a Baker's product or disclosures;
any delay, failed collection, failed delivery, damaged handover, or failed communication between users;
indirect, incidental, special, or consequential losses, including lost profits, lost opportunity, or loss of goodwill.

Where SOME BAKERS is found liable to you in connection with the platform or these Terms, our total aggregate liability shall not exceed SGD 250.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

12. Privacy

Your use of SOME BAKERS is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal data.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may notify users through the platform, by email, or by other reasonable means.
Continued use of SOME BAKERS after such changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of Singapore.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore, except where applicable law provides otherwise.

Customer Terms of Use · SOME AUDACITY Pte. Ltd. · UEN 202501917D · Singapore · info@somebakers.com